System Administrator 3\4
***CURRENT TOP SECRET SCI CLEARANCE WITH POLYGRAPH REQUIRED FOR THIS POSITION***
The Boeing National Security Programs Team
in Annapolis Junction, MD is seeking a talented and experienced System Administrator to work on programs
in a growing portfolio of intelligence, security and information systems. The selected candidate will provide system administration support for customers by understanding customer circumstances, problems, expectations, and needs for efficient and effective planning, integration, and installation of hardware and software components. They will provide customer liaison support for implementation, assist
in the definition of customers requirements, support documentation for tasking requirements and provide customer support for both hardware and software problems. They will also coordinate specifications, implementations, and schedules with other support and installation personnel to ensure operational needs are addressed and may be assigned other responsibilities related to prepping, staging, installation, and coordinating support for information technology infrastructure.
In addition, they will Manage Product Line Changes by working with appropriate parties to define emerging requirements, conduct an assessment of each new mission need with implications for current service capabilities and monitoring metrics associated with ongoing Product Line/Service operations to derive requirements for improving the service.
Qualified candidates should have the following: at least 5 years experiences
in systems administration and/or technical support, superior oral and written communications skills for effective customer coordination, strong analytical tools experience/skills, ability to use good judgment for escalation issues, experience
in project management and use of project management tools (e.g., MS Project), knowledge of Windows XP, Windows 7 and experience with Microsoft Office Suite, ability to show resilience
in response to constraints, frustrations and/or adversity, ability to adjust priorities to multiple demands and unanticipated events, ability to adjust decisions and actions to new information, ability to be flexible
in response to changing circumstances or conditions and ability to work with little supervision.
General responsibilities include : Overseeing server integration, configuration and disposition of servers to support the architecture, providing complex problem resolution, root cause analysis and technical support, participating
in the design, validation and configuration management of computing delivery systems, planning and coordinating system changes, establishing safeguards to protect information to meet security requirements, overseeing activities to monitor system performance to support capacity planning, backup and disaster recovery planning.
Competencies
General• Adaptability
Understands changes
in own and others' work and situations; may be asked to explain the logic or basis for change to less experienced employees; actively seeks information about changes affecting own and fellow employees' jobs. Treats changes and new situations as opportunities for learning or growth; focuses on the beneficial aspects of change; speaks positively about the change to fellow interorganizational employees and occasionally to external customers. Quickly modifies behavior to deal effectively with changes
in the work environment; readily tries new approaches appropriate for new or changed situations; does not persist with ineffective behaviors.
• Collaboration
Works effectively and cooperatively with fellow employees, peers from other teams and/or parts of the organization and occasionally external customers; establishes and maintains good working relationships by actively involving others and helping them feel valued, appreciated, and included
in discussions. Places higher priority on team and/or organization goals than on own goals. Offers to provide help and/or leadership to other teams and/or employees and occasionally external customers when they need assistance.
• Continuous Learning
Seeks and uses feedback from own work group, other work groups, and occasionally external customers and a wide range of other sources of information to identify appropriate areas for learning. Identifies and participates
in appropriate learning activities (e.g., courses, reading, self-study, coaching, experiential learning) that help fulfill learning needs. Participates
in learning activities
in a way that makes the most of the learning experience (e.g., takes notes, asks questions, critically analyzes information, keeps on-the-job application
in mind, does required tasks). Consistently puts new knowledge, understanding, or skill to practical use on the job; furthers learning through trial and error. Places self
in unfamiliar or uncomfortable situations
in order to ask questions and learn; takes on challenging or unfamiliar assignments.
• Customer Focus
Makes customers and their needs a primary focus of one's actions; develops and sustains productive customer relationships; uses information to understand customers' circumstances, problems, expectations, and needs; periodically becomes involved
in sharing information with customers to build their understanding of issues and capabilities; considers how actions or plans will affect customers; responds quickly to meet customer needs and resolve problems; assists higher graded employees and/or project team leaders
in implementing ways to monitor and evaluate customer concerns, issues, and satisfaction and to anticipate customer needs.
• Decision Making
Recognizes a wide range of potentially difficult issues, problems, or opportunities
in own work group, across the organization and occasionally with external customers; determines whether action is needed. Identifies the need for and collects information to better understand difficult issues, problems, and opportunities. Integrates information from a wide variety of sources; detects trends, associations, and cause-effect relationships; creates relevant options for addressing difficult problems/opportunities and achieving desired outcomes. Formulates and/or makes recommendations for decision criteria based on issue complexity; evaluates options by considering implications and consequences; chooses an effective option. Implements decisions or initiates action within a reasonable time. Includes fellow work group members, employees across the organization, and occasionally external customers
in the decision-making process as warranted to obtain good information, make the most appropriate decisions, and ensure buy-
in and understanding of the resulting decisions.
Technical• Analytical Skills
Basic - Skill and ability to: collect, organize, synthesize, and analyze data; summarize findings; develop conclusions and recommendations from appropriate data sources at the department level.
Preferred - Skill and ability to: collect, organize, synthesize, and analyze data; summarize findings; develop conclusions and recommendations from appropriate data sources with clients, customers and/or suppliers.
• Customer Knowledge
Basic - Complete knowledge of techniques to help identify a customer's organization, capabilities, practices, support resources, preferences, problems, and other constraints
in order to provide effective product support and technical issue resolution.
Preferred - Extensive, specialized knowledge of techniques to help identify a customer's organization, capabilities, practices, support resources, preferences, problems, and other constraints
in order to provide effective product support and technical issue resolution.
• Host Environment
Basic - Complete knowledge of host environments, including processors, operating systems and networks. Ability to build, integrate and troubleshoot software components.
Preferred - Extensive, specialized knowledge of host environments, including processors, operating systems and networks. Ability to build, integrate and troubleshoot software components.
• Operational Analysis
Basic - Complete knowledge and ability
in examining operations and procedures, formulating policies and developing and implementing lean strategies and procedures.
Preferred - Extensive and specialized knowledge and ability
in examining operations and procedures, formulating policies, and developing and implementing lean strategies and procedures.
• Troubleshooting
Basic - The complete ability to use established physical, mechanical, or scientific principles and perform appropriate tests to identify and solve problems encountered on the job. This includes the ability to locate and isolate the problem, identify possible solutions, and select approaches that are practical and effective.
Preferred - The extensive, specialized ability to use established physical, mechanical, or scientific principles and perform appropriate tests to identify and solve problems encountered on the job. This includes the ability to locate and isolate the problem, identify possible solutions, and select approaches that are practical and effective.
Basic Qualifications For ConsiderationDo you have BOTH: a) a current Single-Scope Background Investigation (SSBI); AND b) a current Counter-Intelligence (CI) Polygraph?
Typical Education/Experience
Level 3 - Technical bachelor's degree and typically 5 or more years' related work experience or a Master's degree with typically 3 or more years' or a PhD degree or an equivalent combination of education and experience. A technical degree is defined as any four year degree, or greater,
in a mathematic, scientific or information technology field of study. Level 4 - Technical bachelor's degree and typically 9 or more years' related work experience or a Master's degree with typically 7 or more years' or a PhD degree with typically 4 or more years' related work experience or an equivalent combination of education and experience. A technical degree is defined as any four year degree, or greater,
in a mathematic, scientific or information technology field of study.
Other Job related information
***CURRENT TOP SECRET SCI CLEARANCE WITH POLYGRAPH REQUIRED FOR THIS POSITION*** The position is contingent upon clearance verification and program/customer concurrence. Applicants must include security clearance level, investigation type, and investigation date on their resumes to be considered.
- Business Unit Defense, Space&Security
- Division Networks & Space Systems
- Program Information Solutions
- Job Type Non-Management
- Experience Level Career/Experienced
- US Person Status Required? Yes
Closing Date: 02/06/2012
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