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For your reference, we have included the original job posting below.
HLE Manager Trainee
Job Number:
21821078
Company Name:
Hertz
Job Location:
Philadelphia, PA US
Job Category:
Management & Business
HLE Manager Trainee
Are you a new college graduate looking for a new career in business management? Are you a self-starter with a drive and motivation to succeed in a fast paced environment?
If so, the Hertz Management Trainee position is for you. The Hertz Management Trainee position offers great opportunities for advancement.
This frontline customer service position includes:
Supports achievement of location sales and margin goals by working closely with Location Manager on assigned tasks and develops management skills to qualify for promotion to the next level by successfully meeting daily challenges with hands-on experience.
Ensures a positive customer experience by effective management of rental process to include qualifying the renter and completing contracts.
Achieves individual sales goals and customer service goals.
Grows sales by expansion of marketing efforts to referral sources (body shops, car dealerships, etc.).
Maximizes margin by upselling customers to higher-priced services and ancillary products
Protects company assets through enforcement of company policies
Provides support for the branch's business plan by assisting the location manager with billing issues and processing payments.
Upholds company standards by ensuring car has no visible external dirt, inside is vacuumed and no trash from previous occupants, seats are clean of debris and stains, and fuel tank is full.
Cleans and services site facilities to ensure professional appearance and positive customer service.
Contributes to Hertz Improvement Process (HIP) to discover new and more efficient ways to run our business and deliver the right products and services to our customers faster and at a lower cost. Drives change from within to improve customer satisfaction and uses teamwork to tackle problems.
Our goal is to train and prepare qualified trainees to run their own branch in the future.
Mandatory Requirements:
Qualified applicants will have the following:
1-2 years solid customer service experience in a related industry;
Strong communication skills;
Ability to multitask and contribute to a fast pace environment;
Line management, and previous sales experience is a plus;
4 -year degree or equivalent work experience
Must have a valid drivers license and excellent driving record
Ability to drive multiple types of vehicles (automatic)
Ability to project a professional appearance
Ability to read and understand driving directions and maps
Ability to engage in verbal interaction with customers
Proficiency in English
Preferred Requirements:
Hertz is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.
